If you are a locally registered company with a local bank account in Singapore
- Send a copy of your company registration paper and one of the shareholders’ ID cards to [email protected]
- CCPay will conduct an audit of the company based on the information received (two working days)
- After the review, CCPay will inform the applicant by email or phone and send out the service contract.
- Upon receiving the service contract, the applicant needs to fill in the relevant information and sign it, then send it back to CCPay by mail.
- After receiving the signed documents, CCPay will proceed to create the account and setup the POS device (3-5 working days).
- When the account and POS device are ready, a salesperson will be assigned to install and provide the merchant with the necessary training
CCPay’s business hours are from 9:00 am to 6:00 pm, Monday to Friday and our office is closed on Saturdays and Sundays. For any inquiry during business hours, please call +65 6966 5901.
Alipay, WeChat pay, Grabpay, Paynow and eNet.
There are two payment methods provided by CCPay, one is using a terminal to do the payment and another one is QR-code payment. each of them will have a different refund procedure.
Refund through Terminal
Within 24 hours (00:00 – 23:59), the cashier can directly scan the transaction barcode to complete the refund process. The steps are as follows:
Step 1. At the home screen, click on the history icon at the bottom right.
Step 2. Select the transaction that you would like to refund.
Step 3. Click on refund button at the bottom, refund completed! Your customer should receive the refund transaction details immediately.
Step 4. A transaction of the refund will appear in your history list.
Step 5. You may select the refund transaction to view the detail at any time.
Refund is done immediately, customer will receive notification about refund in real-time.
The merchant’s transaction settlement will be settled according to the contract, and settlement dates will take into consideration Singapore public holidays and public holidays in China, as well as Saturdays and Sundays. If your settlement date falls within the public holidays in China, then the settlement amount will be delayed accordingly.
If this is your first settlement, please contact our customer service staff at (+65 6966 5901) to confirm that your submitted information is complete.
In addition, a bank handling fee of S$0.50 will be charged for each settlement.
There are three ways to let the merchant know the transaction is successful:
- After each transaction is completed, CCPay will send a successful transaction email to the merchant’s registered email address in the background. Through the email, the merchant will know the details of the transaction.
- Login on to the CCPay merchant platform (ccpayhq.com)，using the merchant email and password, if you see the transaction, that means the transaction has been successful.
- After the transaction is successful, the system will send an electronic receipt to the customer. After the customer shows his successful transaction record, that means the transaction is successful.
Bank handling fees will be waived for the first two years.
There are three ways to let the merchant know the transaction is successful:
- After each transaction is completed, CCPay will send a successful transaction email to the merchant’s registered email address in the background. The email will provide full details of the transaction.
- Login on to the CCPay merchant platform (ccpayhq.com)，enter the merchant email and merchant password, if you see the transaction, that means the transaction has been successful.
- After the transaction is successful, the system will send an electronic receipt to the customer. After the customer shows his successful transaction record, that means the transaction is successful.
CCPay will provide a detailed settlement report which will contain all the transaction information and payment types, which will also be subtotal according to the type of transaction, so the merchant can not only check the transaction but also know the consistency of the details and the amount credited into merchants bank account.
If the merchant still has not receive the transaction report after receiving the payment, the merchant is advised to check the spam folder first. If the email is in the spam folder, please whitelist the domain ccpay.com.sg so as not to affect the receipt of the next settlement report.
If the merchant still unable to receive it, please contact our customer service to check if your information is correct. At the same time, the merchant can also log in to our website and check the settlement report under the report menu